Monday, April 6, 2009

Actfa Customer Relation Management System

We are now planning for a International CRM System. Its still a long way before this project will be completed. If you have any suggestion, do let us know.

The following is our first draft chart

1 comment:

Skating_panda said...

Would suggest a Entity called "Person" that contains people information (now mostly in Contactstudent), e.g.
- Name
- ID (NRIC, etc.)
- Phone, etc. etc.

From there, Student, Instructor, PotentialCustomers are just children of this "Person" entity with relevant additional fields.

Thus a person can be both a student as well as instructor, etc.